Will my holiday still go ahead?
As per the latest guidelines, guests are advised to not travel. Please check your travel insurance before getting in touch.
We are currently taking new bookings from 4th June 2020, pending Government advice.
If you are due to arrive later in the year, please contact us nearer the time as we await updates and changes to government guidelines.
Can I move my holiday dates?
If you are unable to travel due to the restrictions in place, we are offering free transfer of dates at the same property, with the new dates to be before end of April 2021. Any price difference will need to be paid.
My balance is due, do I need to pay it?
If you have paid a deposit, your remaining balance is still liable for payment. If restrictions are in place causing you to be unable to travel then you will be offered to transfer your dates to a later period, in the same property. Any price difference will need to be paid.
If the UK government or Foreign and Commonwealth Office (FCO) release updated travel advice or impose any restrictions on UK travel, we will update our website.
Can I book a holiday for later in the year?
We are continuing to take bookings from 4th June 2020 onwards and review the COVID-19 restrictions nearer the time.
What happens if I have been advised to self-isolate?
Please contact us if this is the case and we can discuss the option to reschedule your holiday dates.
Will I get a refund if I cancel my holiday?
Bookings made before March 2020: Please check with your travel insurance provider, if you are able to claim for your holiday cancellation, please let us know and we will process it for you. We can also offer to provisionally hold alternative dates for you, if you wish to rebook once your insurance provider has paid your claim.
At present, we are unable to offer refunds, unless there are extenuating circumstances. If this is the case, please get in touch. If your holiday insurance will not cover cancellation, we can offer transfer of dates to another period before the 14th April 2021 at the same property. Any price difference will need to be paid.